Frequently Asked Questions

After successful payment you'll see a confirmation page and receive an email with your order number (e.g. RL260716-XXXXX). You can check status anytime under My Account or Track Order.

We can amend or cancel orders that haven't been packed yet. Contact us on WhatsApp (011-5656 6636) with your order number as soon as possible. Once shipped, please use the return process instead.

West Malaysia: 2-5 business days. Sabah & Sarawak: 4-8 business days. Orders are packed within 1-2 business days after payment.

Yes — free shipping for West Malaysia orders over RM150, and for Sabah & Sarawak orders over RM250.

FPX online banking, Visa, Mastercard, DuitNow QR and popular e-wallets via CommercePay — plus manual bank transfer with receipt verification.

Yes. Payments are processed by CommercePay (Commerce.Asia) over encrypted connections. We never see or store your card number or banking password, and every payment notification is signature-verified on our servers.

Returns are accepted within 7 days of delivery for unused items in original packaging. Beauty and intimate items are non-returnable once opened. See our Return & Refund Policy for full details.

Once we receive and inspect your return, refunds are issued to your original payment method within 7-14 business days.

No — guest checkout is available. An account lets you track orders, save addresses and keep a wishlist.

Each clothing product page includes a size guide with measurements. If you're between sizes, we generally recommend sizing up for a relaxed fit.